Success with Clients! Part 1 (of 2)

Event Date: 
31/10/2017
Location: 
On your computer, anywhere. 8pm to 9.30pm.
Event Type: 
Open to Everyone

Presented by Sara Davies
Success with Clients! Part one - from initial contact up to an including the first consultation
In this first of two practical and pragmatic webinars Sara is going to take us through the key things she has learnt from Jean Donaldson and The Academy for Dog Trainers on being ‘successful with clients’, which means getting good outcomes AND feeling job satisfaction. Feeling burned out? Wondering why you bother? You need a re-boot; these are the two webinars for you! In chronological order, Sara will take you from the point of initial contact up to and including the nitty gritty of the first consultation - from phone calls and e mails to questionnaires and history taking, and from selecting the right behaviour modification techniques to communicating those to the client and coaching their physical skills. She will mostly be talking about dogs but the information will be equally relevant to other species and to those running classes. The two webinars will work very well together but can also function separately as they are self-contained.
 
Sara is a registered veterinary surgeon who spent nine years in full time small animal practice before switching to pet behaviour and training where she has worked for the last 15 years. In addition to her degree in Veterinary Medicine and Surgery, she is an honours graduate of Jean Donaldson’s Academy for Dog Trainers, and has a City & Guilds qualification in teaching adult learners. She is a full member of the APBC, and an ABTC registered veterinary behaviourist and clinical animal behaviourist. She is a committed reward based trainer with a keen interest in both the welfare of the pet and the comfort of the client. 
 
Price: APBC members £10 Non-members £30
PLEASE NOTE YOUR AUTOMATED BOOKING CONFIRMATION WILL INCLUDE THE LOG IN YOU NEED TO VIEW THE WEBINAR. THIS WEBINAR WILL BE RECORDED AND SENT TO ALL REGISTRANTS TO VIEW FOR SEVEN DAYS AFTER THE LIVE BROADCAST. IT WILL ALSO BE AVAILABLE FOR APBC MEMBERS TO PURCHASE ON THE MEMBERS WEBSITE FOR VIEWING SEVEN DAYS AFTER THE BROADCAST. Please note: APBC and SPEAKERS CANNOT BE HELD RESPONSIBLE FOR ANY TECHNICAL FAILING IN THE RESULTING RECORDING. Purchases of live broadcast or recording are not refundable.